Shipping policy
Violit Hour LLC Shipping Policy
Effective Date: February 14, 2024
Shipping Policy:
At Violit Hour LLC, we strive to provide convenient and efficient shipping options for our customers.
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Free Shipping: Orders over $75 qualify for free standard shipping within the contiguous United States. Orders must meet the $75 minimum threshold after discounts and before taxes.
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Flat Rate Shipping: For orders under $75, we offer flat-rate shipping for $8 across the United States. For sticker-only orders, we offer flat-rate shipping for $8 across the United States.
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Order Processing Time: Orders are typically processed and shipped within 3-5 business days of the purchase date. Please note that order processing time may be longer during peak seasons or promotional periods.
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Shipping Locations: Currently, we only ship across the United States. We do not ship to international addresses or APO/FPO addresses.
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Missing or lost package: If your package was marked as delivered but you cannot find it, please wait 72 hours before contacting customer service at hello@violithour.com. In most cases, a carrier marks a package as delivered prematurely, and the package will arrive within 72 hours. In some cases, the package was delivered to a neighbor or placed in a different mailbox. If you can, please ask your neighbors if they have seen the package before contacting customer service. If you still haven't found the package, please email us, and we will let you know of next steps. Please report all packages as missing or lost within 1 week of the expected delivery date. You can report a package as missing by emailing customer service. If a package is reported as missing > 1 week after the expected delivery date, you will be asked to file a claim with the postal carrier and we cannot guarantee a replacement.